If you’re not satisfied with the quality of the products your customer received get in touch within 15 days of receiving the item and we’ll do everything we can to investigate and find a solution.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible.
We opt for send a replacement order to make sure you are happy with your order. If that’s not possible or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.
Our printing services use the same print machines, paper types, and work processes to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product, please write us and we will cover the costs of the new order.
For packages lost in transit, please get in touch with us within 15 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.
We currently do not support returns because the products you order are made specifically for your order. We are a print-on-demand company to avoid high prices and to be more sustainable, so we do not have any stock and so we cannot have your order back in return.
If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, and you will be liable for the costs of the new order.
Rejected by the Recipient
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, and you will be liable for the costs of the new order.
If you are not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).